Premier Tech: Redefining Excellence in After-Sales

This structure includes lifetime, free 24/7 remote support called WeCare; original spare parts kept in strategically located stocks to meet local demands with shorter lead times; Service Agreements—structured maintenance contracts that make the daily operation of the maintenance team easier; digital tools such as the Customer Portal, as well as Field Services and Retrofit projects—upgrades to ensure safety, quality, and efficiency.

More than delivering modern bagging and automation equipment, Premier Tech ensures continuous, local, and strategic support that protects investments and optimizes performance over the years—a particularly relevant differentiator in the pet food sector, where production is continuous and unexpected downtime can cause major losses.

More than Equipment: A Legacy of Commitment!

You could be interested

Technology for a Sustainable Future: How Automation is Driving Eco-Efficient Packaging in the Pet Food Market

With more than 100 years of global history, Premier Tech is a worldwide reference in packaging systems and industrial automation. But what really differentiates the company is not only its technology, it is the way it supports customers even after equipment delivery.

This long-term commitment translates into local investment: the company has two factories in Latin America, located in Brazil and Mexico. This regional presence allows for faster technical support, closer proximity, and, above all, service in the local language of customers, with support in Portuguese and Spanish—a major advantage compared to companies that depend on importing machines and distant teams.

'With these plants, we are able to maintain local inventory that supplies our customers in the region with reduced lead times and guaranteed quality.' – Alexandre Molion, Client Solutions LATAM Manager at Premier Tech

Client Solutions: Complete Support Throughout Your Asset's Lifecycle

The Client Solutions division was restructured with a clear objective: to ensure that customers' equipment operates at maximum performance throughout its entire lifetime.

This team is responsible for all technical services after installation, going far beyond traditional maintenance.

WeCare: Free Lifetime 24/7 Technical Support

Among the services most valued by customers is WeCare, a lifetime, free remote support program available 24 hours a day, 7 days a week. Whether in Portuguese, Spanish, or English, this channel connects customers to qualified technicians who can guide, diagnose, and solve problems quickly, without having to wait for an on-site visit.

Marketplace

Open-Mouth Bagging Machine CHRONOS OML-1140

Robotic Hybrid Palletizer CHRONOS APR-1150

The program is guided by the values represented in the acronym DRIVER: 
 

Especially for continuous operations, as is common in pet food production, having reliable 24/7 technical support is indispensable security.

Service Agreements: From Reactive Support to Strategic Planning

While WeCare ensures immediate remote support, Service Agreements take after-sales to another level, offering a strategic, proactive relationship with predictable costs.

The contract allows customers to purchase a package of on-site Technical Service hours for a period, usually annually, with benefits, such as discounts on spare parts, labor, retrofits, and training, as well as technical reports, remote support, and access to the Customer Portal.

With this, customers can:

• Schedule maintenance and visits in advance.
• Reduce the occurrence of emergency failures.
• Ensure greater control of maintenance costs.
• Extend equipment lifetime.
• Reduce the bureaucracy of managing multiple purchase orders throughout the period.

Customer Portal: Centralization and Efficiency in One Access

Customer Portal is a digital platform that centralizes essential information about maintenance, spare parts, and performance. It allows managers to monitor equipment from one or several plants in a single place, making maintenance planning, decision-making, inventory management, and performance monitoring easier through a unique and intuitive interface.

This digital tool represents an important step in the digitalization of after-sales, enabling greater transparency, organization, and operational efficiency.

Field Services: Proximity and Reliability

Despite all the digitalization, nothing replaces the importance of physical presence. That is why Premier Tech has a team of field technicians who carry out on-site visits for diagnosis, adjustments, and recommendations.

These on-site interventions ensure that equipment is always in optimal operating condition, as well as helping identify critical parts that should be kept in stock, avoiding unexpected downtime.

Retrofit Engineering: Modernization that Extends Lifetime While Ensuring Safety and Quality

Often, replacing an entire piece of equipment is not the most viable solution. With this in mind, Premier Tech offers Retrofit Engineering projects, which upgrade installed systems with new technologies, meeting requirements for safety, quality, hygiene, and productivity.

In addition to extending the lifetime of equipment, retrofits allow production lines to quickly adapt to new market demands, ensuring efficiency and faster return on investment.

Regional Presence that Delivers Concrete Results

While many suppliers still operate with imported machines from Europe or North America, which implies long lead times, high logistics costs, and limited technical support—Premier Tech follows a different strategy: producing directly in Latin America.

With manufacturing units in Brazil and Mexico, the company ensures real proximity to its customers in the region, translated into:

• Faster and more effective responses.
• Reduced costs and delivery times.
• Qualified local technical support.
• Service in Portuguese and Spanish.
• Projects adapted to regional standards and realities.

More than an operational advantage, this structure represents a genuine commitment to the long-term success of Latin American customers.

'From the moment we generate a sales opportunity to the point where we deliver a project or carry out preventive and predictive maintenance, everything in between is what truly defines Premier Tech.' — Maximiliano Furley, Vice President at Premier Tech

Beyond Delivery: Continuous Partnership

For Premier Tech, delivering equipment is only the beginning. The true differentiator is supporting customers over the years, ensuring that each installed system continues to generate value.

With the Client Solutions division which integrates WeCare, Service Agreements, Customer Portal, Field Services, and Retrofit, the company offers a support network that combines agility, planning, technology, and proximity.

Want to know more?
Get in touch with your local Premier Tech team and find out how we can help boost your plant's performance!
 

By Premier Tech
Source: All Pet Food Magazine