First, people love their pets. And those pets enjoy a variety of pet foods made by dedicated, high quality, highly-regulated pet food companies. This is actually not so different from elsewhere in the world. I am proud to be part of the pet world, and my time working with pet food companies in this region has only increased my respect for our industry.

Second, in the words of a Spanish customer, my English has improved. This might seem strange at first since my native language is English; non-native English speakers will understand. I've learned to appreciate the diversity in native languages across the region. This appreciation has led me to be more sensitive to body language, more thoughtful about suitable vocabulary, and more attentive to understanding. In a world that is increasingly diverse and global, excellent communication is a critical part of personal and professional success. Many thanks to my Spanish friend for pointing it out!

Third, Europe is a challenging and exciting market for pet food companies. According to the World Atlas, there are forty-four countries in Europe. That's forty-four different cultures, histories, pet trends, retailers, customs, and laws as well as lots of different languages. And that doesn't include the highly diverse Middle Eastern and African regions also served by AFB and pet food companies. The abundance of diversity is one of the things that makes this region so incredible yet so complex. One look at a pet food label with five languages gives a sense of the complexity – especially when you know the same brand probably has multiple versions with additional, different languages. The companies who are successful here have the skills and expertise to be successful anywhere in the world.

As I depart the Netherlands, I am especially pleased to welcome Andries Smit to the AFB European team. Andries' over two decades of global experience in specialty B2B ingredients will be a huge benefit for AFB and our customers. A constant drive to add value to customer's products and brands has been a red thread throughout his career. He will continue to lead the commercial team in delivering the best palatant solutions through partnership with customers and a continued focus on industry-leading customer satisfaction. To meet Andries, contact your AFB account manager, or reach out to him.

Fortunately, in my new role as Vice President, Global Marketing, all of the relationships and insights built in my years at AFB will continue to bear fruit. Our Global Marketing team has a two-fold mission of building customer value and building company value, and this only happens with deep understanding of the needs of the industry, its companies, and its customers. So, my European friends, this is not goodbye… this is more of a 'see you soon'. Let's not become strangers! If you have ideas, want to network, or would like to share a cup of coffee, you can continue to reach me.

 

By: AFB International


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About company

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About company

WHAT WE DO

At AFB International, we develop and produce a full range of liquid and dry palatability enhancers. We use high-quality ingredients proven to optimize companion animal response and consumption.

Our specialty? Meeting your unique needs with custom support. Our worldwide staff of technical experts is ready to assist you with all aspects of palatability enhancement, from product development and testing to processing, logistics and more.

 

HOW WE WORK

Our successful customer relationships are built on clear, consistent communication—starting with really listening to understand your needs so we can respond quickly and effectively. And we keep listening. AFB scientists and technical service managers routinely travel to customer facilities to clearly understand the challenges at hand and the systems in place. Then we can recommend the best possible solutions.

 

OUR TEAM

AFB is dedicated to improving the health and wellness of companion animals worldwide through superior products and services. Our diverse, committed team works collaboratively to serve our clients. Get to know us—and let us know how we can help you!

 

HISTORY

AFB launched in 1986 and has grown to be the global science and technology leader in pet food palatability. Headquartered in St. Charles, Missouri, USA, AFB is a global company with state-of-the-art facilities in the United States, Argentina, Brazil, Mexico, the Netherlands, China and Australia. AFB is a wholly owned subsidiary of Ensign-Bickford Industries, Inc., a privately held, family-owned, professionally managed technical business that traces its roots back more than 175 years.


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