Comprehensive advice and suitable customer service packages: How STATEC BINDER: ensures the reliability and operation of your systems

Comprehensive advice and planning

STATEC BINDER supports its customers right from the planning phase. In addition to detailed advice and order clarification, the company also offers comprehensive and informative project management, where particular emphasis is placed on partnership-based
communication. This ensures that the selected machines are perfectly matched to the specific requirements of the customer, production and plant conditions. This process provides customers with perfect support right from the order placement stage and tailormade
systems from which they benefit in the long term.

Installation and commissioning

STATEC BINDER offers professional installation and commissioning of the systems. The trained team ensures that the machines can be put into operation quickly and smoothly so that production can start without delays. Close cooperation with the customer during this
phase is particularly important and ensures that all technical requirements are met and that the machines continue to work optimally in the future. This phase also includes training personnel on machine operation so that operators can use the machines efficiently and
safely. Dedicated training packages offer the opportunity to provide new employees with special training for the machine, even if the machine has already been in operation for some time.

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The STATEC BINDER customer service

Maintenance and spare part deliveries

Regular maintenance of machines is crucial to ensure their performance and minimize downtime. STATEC BINDER offers preventive maintenance programs that are individually tailored to the customer's needs. Special service appointments by experienced technicians
ensure that the machine can work at the best possible output. Among other things, wear parts can be replaced as a preventative measure. These programs help to identify and rectify potential problems at an early stage before major malfunctions occur. In addition, STATEC BINDER guarantees a rapid supply of spare parts to ensure machine availability at all times.

Remote maintenance and technical support

STATEC BINDER also offers comprehensive technical support that responds quickly and easily to customers' needs. The company's technicians can access the machines directly via remote maintenance systems to diagnose faults and rectify problems immediately. This service minimizes downtime and ensures that production processes are disrupted as little as possible.

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If there is a fault or problem that needs to be rectified directly on the machine itself, STATEC BINDER also offers to have a service technician on site as quickly as possible to help customers. This is a customer service program that many comparable companies do not offer and of which STATEC BINDER is particularly proud. In this way, the company sets itself the goal of achieving the best possible customer satisfaction.

Modernization and retrofitting

Even after years of operation, STATEC BINDER offers options for modernizing and retrofitting the systems so that the control system and electronics remain state-of-the-art.
This can be done, for example, by integrating new technologies or adapting to changes in standard parts. This ensures that the machines remain competitive and state-of-the-art in the long term. This also has the advantage that common standard parts, such as spare or wear parts, can be purchased cost-effectively.

Conclusion

With its comprehensive customer service packages, STATEC BINDER ensures that its customers' investments are optimally protected. From the initial consultation and installation through to maintenance and modernization - STATEC BINDER supports its
customers throughout the entire life cycle of their machines and ensures that they always work efficiently and reliably.

Source: Statec Binder