The STATEC BINDER customer service

Our comprehensive, worldwide customer service includes numerous services, such as inspections, detailed customer trainings on site, the storage of spare and wear parts close to the customer and extensive maintenance by our service technicians.

The 1 - 6 - 11 service program enables customer advice and support after the delivery of a STATEC BINDER system with the highest level of expertise. The program allows the machines to be optimally adapted to the individual needs of the customer and enables our technicians to answer project-related questions in person.

1 - One month after commissioning

The machines are installed by our technicians together with the customer, the production capacity is tested, and parameter checks are carried out. In addition, the future machine operators receive extensive training.

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6 - Six months after commissioning

The customer should already be confident and familiar with its system. The focus lies on fine-tuning the machine, whereby a further visit, parameter checks, refresher trainings and visual inspections are carried out. Further customer training takes place if required.

11 - Eleven months after commissioning

Our service technicians visit the customer one more time and inspect the machine. The technicians make recommendations for a better use of the system in the future, in order to complete the fine-tuning process. Finally, an individual maintenance plan is drawn up for the respective system to ensure smooth cooperation in the future.

In addition to the comprehensive service program, our customer service is also characterized by the wide range of spare and wear parts. Required spare parts can be ordered and shipped globally and easily. Our customers also benefit from our Remote Maintenance System. With this innovative technology, problems that cannot be solved by customers themselves can be identified from our company located in Austria. Beyond that, the further procedure can also be defined remotely.

In addition, after the delivery of the machine, our customers get largely informed about the optimization and modernization of their systems by our service team. The focus lies on fine-tuning the machines with various modernization measures, such as new standards or updates. In this way, we can continue to help ensure that the high-quality systems perform reliably for many decades to come.

By: STATEC BINDER

Marketplace

PRINCIPAC

CERTOPAC

ACROPAC

Circupac

System-T

System-F

Twin Version

Principal - H

Principal - R

Source: All Pet Food Magazine