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2 min reading
The STATEC BINDER customer service
At STATEC BINDER, we stand for expertise in the development, assembly and marketing of packaging machines and palletizers, as well as for long-term partnerships with our customers. The main focus lies on high-quality customer advice before the purchase and after the delivery of a STATEC BINDER system. The aim is to ensure efficient and safe handling of our systems.
At STATEC BINDER, we stand for expertise in the development, assembly and marketing of packaging machines and palletizers, as well as for long-term partnerships with our customers. The main focus lies on high-quality customer advice before the purchase and after the delivery of a STATEC BINDER system. The aim is to ensure efficient and safe handling of our systems.
Our comprehensive, worldwide customer service includes numerous services, such as inspections, detailed customer trainings on site, the storage of spare and wear parts close to the customer and extensive maintenance by our service technicians.
The 1 - 6 - 11 service program enables customer advice and support after the delivery of a STATEC BINDER system with the highest level of expertise. The program allows the machines to be optimally adapted to the individual needs of the customer and enables our technicians to answer project-related questions in person.
1 - One month after commissioning
The machines are installed by our technicians together with the customer, the production capacity is tested, and parameter checks are carried out. In addition, the future machine operators receive extensive training.
6 - Six months after commissioning
The customer should already be confident and familiar with its system. The focus lies on fine-tuning the machine, whereby a further visit, parameter checks, refresher trainings and visual inspections are carried out. Further customer training takes place if required.
11 - Eleven months after commissioning
Our service technicians visit the customer one more time and inspect the machine. The technicians make recommendations for a better use of the system in the future, in order to complete the fine-tuning process. Finally, an individual maintenance plan is drawn up for the respective system to ensure smooth cooperation in the future.
In addition to the comprehensive service program, our customer service is also characterized by the wide range of spare and wear parts. Required spare parts can be ordered and shipped globally and easily. Our customers also benefit from our Remote Maintenance System. With this innovative technology, problems that cannot be solved by customers themselves can be identified from our company located in Austria. Beyond that, the further procedure can also be defined remotely.
In addition, after the delivery of the machine, our customers get largely informed about the optimization and modernization of their systems by our service team. The focus lies on fine-tuning the machines with various modernization measures, such as new standards or updates. In this way, we can continue to help ensure that the high-quality systems perform reliably for many decades to come.
By: STATEC BINDER
Source: All Pet Food Magazine
You could be interested: STATEC BINDER: A PIONEER IN THE PACKAGING INDUSTRY
About company
About company
STATEC BINDER looks back on a long tradition. For more than 40 years, the company, which is based in Gleisdorf (Austria) near Graz, has been successfully applying its experience in packaging technology worldwide.
Thanks to constant further development and optimization of proven technologies, STATEC BINDER has taken the lead with new, innovative packaging concepts and is thus considered one of the leading suppliers of high-performance open-mouth bagging machines. The name STATEC BINDER stands for absolute reliability coupled with precision.
PRODUCTS OF THE HIGHEST QUALITY Made in Austria.
STATEC BINDER develops, designs and assembles all bagging machines and palletising systems in its own ISO-9001 certified plant in Gleisdorf, Austria. To date, more than 1,700 packaging machines and palletizers have been delivered around the globe and have been successfully installed to the complete satisfaction of customers.
CUSTOMERS AND REFERENCES
Diverse and trustworthy.
STATEC BINDER's customer base ranges from small businesses to large corporations. Represented on all five continents, STATEC BINDER supplies a wide variety of industries. Whether petrochemical or chemical industry, animal feed production, agricultural business, foodstuffs, sugar or fertilizer industry.
The high standard fulfills its promise. For all industries, made-to-measure solutions – tailored to the corresponding general conditions – are always created and focused on customers. Beyond the standard product line, STATEC BINDER offers customer-specific solutions, too, drawn up together with the customer.
Our highly trained employees and worldwide partners will be happy to support you with professional advice and assistance. Whether an inquiry for a new system, a preliminary discussion without obligation or questions about service & spare parts. You can quickly and conveniently find your local contact person or contact us at our headquarter in Austria.
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